FAQ

How much does the system cost?

The cost of the system depends on the number of employees, contractors and volunteers involved with your business. Any changes to these numbers will result in an increase or decrease in the system price.

The annual licensing fee structure applies as follows:

System – $2,200
(Unmodulised complete system including automatic upgrades and development)

Per Employee – $100
(Active Casual / Part-Time / Full-Time Users)

Per Contractor – $25
(Active Contracting company)

Prices standard are exclusive of G.S.T

 

What are the terms of payment?

Terms of payment are standard annual subscription prices.

Other payment options are subject to discussion and approval and may incur additional fees.

 

What is the signing up process?

After a system demonstration meeting, we will provide a Service Supply Package including:

  • Price Quotation
  • Our Client Service Level Agreement (CSLA)
  • Information on implementation
  • Copy of the presentation slide as required

Once the Price Quotation and CSLA have been signed and returned to us, we will provide you with a Starter Kit in an excel spreadsheet as guideline to assist with the implementation process.

 

Can more than one person use the system at a time?

Yes. You can have as many users as you like logged into the system at any one time.

 

Can I use Online WHS Systems anywhere?

Online WHS is a cloud-based system and so may be accessed anywhere with an internet connection. An offline feature will be available when the mobile app is released in early 2021.

 

Where is my data stored and is it secure?

Location: Sydney, Australia

Our hosting provider was founded on the understanding Australia required a world-class web hosting facility specifically designed to meet the needs of business owners. All data is hosted on advanced web hosting infrastructure typically designed for multi-million dollar websites, but made available in a VPS Cloud environment.

World Class Data Centre

Online WHS Systems meet the Commonwealth ICT security requirements. Online WHS is on an ISO 27001 accredited Australian Tier III data centre with managed service solution provider Veeps. Veeps is an “All of Government” hosting provider, servicing brands such as Telstra, Commsec, Macquarie Bank, National Gallery, Victoria Police, Magellan Group, Hyundai, TAFE QLD, Chartered Accountants AU and NZ, Charles Sturt, Monash and Federation Universities.

Veeps monitors and assesses the performance, security, backups, disaster recovery and monitoring of the system to “A” grade standard.

Online WHS has:

  • 99.5% service level for site availability
  • Daily backups of key configuration files, website code and databases
  • Daily offsite backup to alternate Australian Data Centre
  • 24/7 Monitoring of key system metrics such as CPU usage, system load, memory and disk utilisation.
  • SSL implementation management and renewal

All services and data are held in Australia for Australian clients.

 

Hosting Costs

All hosting costs are included in the annual licensing fees.

 

What are my obligations to WHS?

Safety legislation states that:

A Person Conducting a Business Undertaking must meet its obligations, so far as is reasonably practicable, to provide a safe and healthy workplace for workers or other persons by ensuring:

  • Safe systems of work
  • A safe work environment
  • Accommodation for workers, if provided, is appropriate
  • Safe use of plant, structures and substances
  • Facilities for the welfare of workers are adequate
  • Notification and recording of workplace incidents
  • Adequate information, training, instruction and supervision is given
  • Compliance with the requirements under the work health and safety regulation
  • Effective systems are in place for monitoring the health of workers and workplace conditions.

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