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Frequently Asked Questions

Why won’t Online WHS be like any other system – that is: have a “honeymoon” period and then fall out of use?

Well, this is something only you can determine. But … we will pull out all stops to help you set the system up properly and therefore make it easier for you to continue to use. Also, whenever you find out problems or are getting stuck with the system our help and support facilities are available to you. It is in our interest to make sure you use the system which is why we invested so much into making the system easy to use and easy to get help for it.

How much does the system cost?

The costs of the system depends on how many employees you have and also how many contractors you engage. You can get a good idea of the cost of the system for you by using our calculator. You can find it here.
The cost also depends on whether you need the documents package.

Can I just buy the system outright instead of paying an annual subscription?

The short answer is no. The system is continually being improved, updated and upgraded. Upgrades are automatically implemented twice a year. The upgrade and improvements program is determined by feedback from clients, changes in regulation/legislation, and technology improvements.
We also provide ongoing support and help for the system.

Our belief is that it is essential that we commit to delivering a system that is relevant and easy to to use at all times, we could not achieve that with a simple one-off sale.

Is Online WHS a licensed based system? Does it cost more when you have more users?

No, it’s not licensed based. You can have as many users as you like. The price is based on how many employees and contractors you have.

Can more than one person use the system at a time?

Yes. You can have as many users as you like logged into the system at any one time.

How much time does it take to set up and starting using Online WHS?

This depends on the size of your business and the extent of your activities.We will provide you with all the help you need to get started and there is a comprehensive Starter Kit that will get you on the way quickly. It is important that you don’t take shortcuts in the set-up. Setting up properly will make the system much easier to use.

Does Online WHS come with documents?

Yes. We preload the system with over 60 legal documents. These are supplied by Australian Business Ltd and Safety Culture. We have a relationship with both these companies who devote significant resources to ensuring their documents are up to date and correct.

I have my own documents, can I use them rather than those that come with the system?

Yes, you can easily upload your own documents and information into the system and deactivate those that have been pre-loaded.

Can I use Online WHS anywhere?

Online WHS is a web based system and so, may be accessed anywhere you able to connect to the internet.

Where is my data stored and is it secure?

The data is stored at a state of the art data centre located in Sydney, Australia. This is the largest data centre in Australia and it services many of Australia’s largest and most reputable companies.
Find out more information about our hosting and data centre.

Does the system comply to both WHS and OHS legislation?

Yes, it does. We have enterprises – including councils – across Australia using the system. The system is based on Australian Standard 4801. It will also help you comply with and get accreditation for ISO 9001.

What other companies use your system?

Every STC Racecourse in NSW uses Online WHS. Racing NSW undertakes an annual audit for self-insurance purpose and Online WHS is an integral part of their successfully being able to make significant savings by self-insuring. We have successfully won tenders to supply online WHS to industry bodies and associations like National Disability Services, Australian Business Limited, and Australian Windows Association. Recently we won competitive tenders – over the major WHS system providers in Australia – for both Willoughby Council and Questacon in Canberra. The feedback from these organisations indicated that Online WHS main advantage is that it is both comprehensive and easy to use. Our client list boasts of companies large and small across Australia, it also includes Councils and NGOs.